Terms and Conditions

Effective date: [01 April 2025]
Last updated: [01 April 2025]

These Terms and Conditions govern all bookings and participation in treks, expeditions, tours, camps, outdoor activities and related services organised by STONEAGE ADVENTURES LLP, referred to in these Terms as “we”, “us” or “the Company”.

The person making a booking and every person participating in an activity will be referred to as “you”, “your”, “Adventurer”,“participant” or “traveller”.

By accessing our website, submitting a booking, making a payment or participating in one of our activities, you confirm that you have read, understood and agreed to these Terms and Conditions.

1. About Us

Company name:  STONEAGE ADVENTURES LLP
Trading name:  STONE AGE ADVENTURES
Registered address: Full Address
Email:  info@stoneageadventures.com
Telephone:  +919655501110
Website:   www.stoneageadventures.com

2. Eligibility to Participate

Participants must meet the minimum age, fitness, health and experience requirements stated on the relevant trek or activity page.

You are responsible for honestly assessing whether you are physically and mentally capable of participating. You must inform us before booking about any medical condition, injury, allergy, disability, medication, dietary requirement or other circumstance that may affect your safety or participation.

We may request a medical certificate or additional information for high-altitude, strenuous or technically demanding activities.

We reserve the right to refuse or discontinue a participant’s involvement when we reasonably believe that participation may create a risk to that person, other participants, our team or the public.

3. Booking Confirmation

A booking is not confirmed until:

  • You have submitted the required booking information;

  • We have received the required deposit or full payment;

  • You have accepted these Terms and Conditions; and

  • We have issued a written booking confirmation.

Availability shown on our website or communicated informally is not guaranteed until your booking has been confirmed in writing/document.

The person making a group booking confirms that they have authority to book on behalf of every participant and that all participants have agreed to these Terms.

4. Prices

Prices are shown in INR and are based on the inclusions listed on the relevant trek or package page.

Unless specifically stated otherwise, prices do not include:

  • Flights or transport to the trek’s starting location;

  • Travel, medical or evacuation insurance;

  • Personal trekking equipment;

  • Visa, passport or permit charges;

  • Meals and drinks not listed in the itinerary;

  • Personal expenses;

  • Tips or gratuities;

  • Additional accommodation caused by delays;

  • Rescue, evacuation or medical-treatment costs; or

  • Costs arising from itinerary changes outside our reasonable control.

We may correct genuine pricing errors before confirming a booking. After confirmation, prices may only be adjusted where permitted by applicable law, such as when government taxes, permit fees or compulsory supplier charges change.

5. Deposit and Final Payment

A deposit/payment of the adventure/experience price is required to secure your booking.

For group bookings failure to pay the balance by the due date may be treated as a cancellation by you. Any deposit already paid may be retained in accordance with the cancellation policy below/mentioned as specific to the experience in case of customised experiences.

Some payments made to secure permits, accommodation, transport or third-party services may be non-refundable.

6. Cancellation by the Participant

All cancellation requests must be submitted in writing to info@stoneageadventures. The cancellation date will be the date on which we receive your written request and as per our cancellation policy.

Unless a different cancellation policy is shown on the relevant activity page or quoted in invoice.

7. Cancellation or Changes by the Company

Outdoor activities depend on weather, trail conditions, government restrictions, permit availability, transport, participant safety and other factors.

We may alter the route, schedule, accommodation, transport, guide, campsite, activity sequence or other arrangements where reasonably necessary for safety, operational or environmental reasons.

We may cancel or reschedule an activity because of:

  • Unsafe weather or trail conditions;

  • Natural disasters, landslides, floods, avalanches or wildfires;

  • Government restrictions or permit issues;

  • Civil disturbance, strikes or transport disruption;

  • Public-health emergencies;

  • Insufficient participant numbers;

  • Guide illness or unavailability;

  • Security concerns; or

  • Any event outside our reasonable control.

When we cancel an activity before it begins for reasons within our reasonable control, you may be offered:

  • A transfer to another departure;

  • A credit voucher; or

  • A refund of the amount paid to us for the cancelled service.

When cancellation or significant changes result from circumstances outside our reasonable control, refunds may be limited to amounts we are able to recover from suppliers, subject to applicable law.

We are not responsible for the cost of flights, visas, hotels, equipment, insurance or other arrangements booked independently by you.

8. Minimum Group Size

Some departures require a minimum number of participants.

Where the minimum group size is not reached, we may:

  • Operate the activity with a revised price;

  • Offer an alternative departure;

  • Provide a private-trip option;

  • Issue a booking credit; or

  • Cancel the departure and refund the amount paid to us for the affected service.

We will provide as much notice as reasonably possible.

9. Participant Responsibilities

You agree to:

  • Follow the reasonable instructions of guides, instructors and support staff;

  • Respect local communities, customs, wildlife and the natural environment;

  • Follow safety briefings and emergency procedures;

  • Use the required clothing and equipment;

  • Avoid behaviour that threatens, harasses or disrupts others;

  • Not participate while affected by alcohol, illegal drugs or any substance that impairs judgement;

  • Carry the documents, medication and personal equipment specified for the activity; and

  • Provide accurate personal, medical and emergency-contact information.

Serious misconduct, refusal to follow safety instructions or behaviour that creates a risk may result in removal from the activity without a refund.

You will be responsible for reasonable costs arising from your deliberate misconduct, negligence or failure to follow instructions.

10. Trekking and Outdoor Risks

Trekking, camping, climbing, rafting and other adventure activities involve inherent risks that cannot be completely eliminated.

Depending on the activity, these risks may include:

  • Slips, trips and falls;

  • Uneven or unstable terrain;

  • Extreme weather and temperature changes;

  • Altitude-related illness;

  • Rockfall, landslides, avalanches, floods or river crossings;

  • Encounters with animals, insects or plants;

  • Equipment failure;

  • Transport accidents;

  • Illness, infection or food-related problems;

  • Limited communications;

  • Delayed medical assistance;

  • Remote locations; and

  • Serious injury or death.

By participating, you acknowledge the nature of the activity and voluntarily accept its ordinary and inherent risks.

Nothing in these Terms excludes or limits a responsibility that cannot legally be excluded or limited.

11. Medical Conditions and Emergencies

You must disclose relevant medical information before departure and carry sufficient prescribed medication.

Our guides may provide basic first aid, but they may not be medical professionals. Medical facilities in remote areas may be limited or unavailable.

In an emergency, you authorise us to arrange first aid, transportation, evacuation, rescue or medical treatment when reasonably considered necessary.

You are responsible for medical, evacuation, rescue, transport and additional accommodation costs incurred on your behalf, except where those costs result directly from our proven negligence or where applicable law states otherwise.

We will attempt to contact your nominated emergency contact when reasonably practicable.

12. High-Altitude Activities

High-altitude travel can affect any participant, regardless of age, fitness or previous experience.

Our guides may change the itinerary, require additional acclimatisation, prevent a participant from ascending, or arrange a participant’s descent when signs of altitude illness or another safety concern arise.

The guide’s safety decision will be final.

A participant who chooses to leave the itinerary, descend early or discontinue the activity will normally be responsible for the resulting transport, accommodation, guide and logistical costs.

13. Travel and Medical Insurance

Participants are strongly advised—and may be required—to obtain comprehensive insurance covering:

  • Trekking at the maximum altitude of the booked itinerary;

  • Adventure activities included in the package;

  • Emergency medical treatment;

  • Search, rescue and evacuation;

  • Helicopter evacuation where relevant;

  • Trip cancellation or interruption;

  • Personal accident;

  • Baggage and equipment; and

  • Travel delays.

You are responsible for checking that your policy covers the destination, activities and altitude involved.

We may request proof of adequate insurance before departure. Failure to provide it may result in refusal to participate where insurance is a stated booking requirement.

14. Equipment

You are responsible for bringing the personal clothing and equipment listed in the trip information.

Equipment supplied by us must be used correctly and returned in a reasonable condition. You may be charged for loss or damage resulting from misuse, deliberate conduct or negligence.

We may prevent participation when a participant does not have essential safety equipment and suitable replacement equipment cannot reasonably be arranged.

15. Accommodation, Transport and Meals

Accommodation, transport and meals may be provided by independent third-party suppliers.

Standards can vary according to destination, remoteness, weather, local conditions and availability. Substitutions of a similar practical standard may be made where necessary.

Dietary requests will be communicated to relevant suppliers, but we cannot guarantee an allergen-free environment unless expressly confirmed in writing.

Participants with severe allergies must inform us before booking and carry any required emergency medication.

16. Passports, Visas and Permits

You are responsible for obtaining and carrying valid passports, visas, identification, vaccination certificates and other documents required for travel.

Where permits are arranged by us, you must provide accurate information and documents within the requested time.

We are not responsible when a permit, visa or entry request is rejected because of incorrect, incomplete or late information supplied by a participant.

Permit fees may be non-refundable once an application has been submitted.

17. Children and Young Participants

Participants under the age of 18 must be accompanied by a parent, legal guardian or another responsible adult authorised in writing.

A parent or legal guardian must approve the booking and accept these Terms on behalf of a minor.

Some activities may have higher age restrictions based on difficulty, altitude, regulations or insurance requirements.

18. Independent and Third-Party Services

We may use independent guides, hotels, transport providers, campsite operators, activity providers and other suppliers.

These suppliers may have their own terms and conditions. You agree to comply with any reasonable supplier rules communicated to you.

We will use reasonable care when selecting suppliers but are not responsible for an independent supplier’s acts or omissions beyond the extent required by applicable law.

19. Personal Belongings

You are responsible for your luggage, equipment, documents, cash and personal belongings throughout the activity.

We are not responsible for loss, theft or damage unless directly caused by our negligence and subject to any limitation permitted by law.

Valuable or fragile items should not be brought on remote activities unless necessary.

20. Photography and Marketing

We may take photographs or videos during activities for safety records, trip documentation and promotional purposes.

Where required, we will obtain your consent before using clearly identifiable images of you for marketing.

You may withdraw permission for future promotional use by contacting info@stoneageadventures.com Withdrawal will not affect material already lawfully published or distributed before the request was received.

Please tell the guide before the activity if you do not wish to appear in photographs or videos.

21. Personal Information and Privacy

We collect and use personal information needed to:

  • Manage bookings and payments;

  • Assess activity requirements;

  • Communicate trip information;

  • Respond to emergencies;

  • Arrange permits and supplier services;

  • Meet legal or regulatory obligations; and

  • Improve our services.

Medical and emergency information will be handled with appropriate care and shared only when reasonably necessary for safety, trip operations, legal compliance or emergency assistance.

Please read our separate Privacy Policy for more information about how we collect, use, store and protect personal information.

22. Website Information

We aim to keep our website, itineraries, prices, photographs and descriptions accurate. However, outdoor conditions, supplier arrangements and local facilities may change.

Photographs are illustrative and do not guarantee specific weather, scenery, wildlife, accommodation or group conditions.

Website content may not be copied, reproduced or commercially used without our prior written permission.

23. Complaints

Any concern arising during an activity should be reported to the guide or trip leader as soon as possible so that we have an opportunity to address it.

A formal complaint should be submitted in writing to info@stoneageadventures.com within 2 days after the activity ends and should include:

  • Your name and booking reference;

  • The activity and departure date;

  • A clear description of the issue;

  • Relevant photographs, receipts or supporting information; and

  • The resolution you are requesting.

We will acknowledge the complaint and aim to respond within 7 business days.

24. Limitation of Liability

To the fullest extent permitted by applicable law, we will only be responsible for direct loss or damage that is reasonably foreseeable and results from our breach of contract or negligence.

We will not be responsible for indirect, incidental or consequential losses, including loss of enjoyment, income, opportunity or independently booked travel arrangements, except where applicable law provides otherwise.

Nothing in these Terms limits or excludes liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be limited or excluded.

25. Indemnity

To the extent permitted by law, you agree to reimburse us for reasonable losses, claims, expenses or damage caused by your deliberate misconduct, unlawful actions, material breach of these Terms or negligent damage to property.

This clause does not require you to compensate us for losses caused by our own negligence or breach.

26. Force Majeure

We will not be considered in breach of these Terms when performance is prevented or significantly affected by an event outside our reasonable control.

Such events may include natural disasters, severe weather, epidemics, government action, border closures, war, terrorism, civil unrest, strikes, transport disruption, fire, failure of essential infrastructure or similar circumstances.

We will take reasonable steps to reduce the impact and offer available alternatives, credits or recoverable refunds where appropriate and legally required.

27. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

The parties will first attempt to resolve any dispute through good-faith discussion.

If the dispute cannot be resolved informally, it will be subject to the jurisdiction of the courts located in Tirupattur in Tamilnadu in India, unless applicable consumer law gives the participant the right to bring a claim elsewhere.

28. Changes to These Terms

We may update these Terms to reflect changes in our services, operations or legal obligations.

The version that applies to a booking will normally be the version accepted when the booking was confirmed, unless a later change is legally required or expressly agreed with you.

The latest website version will display its effective date.

29. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or adjusted only to the extent necessary to make it valid and enforceable where permitted by law.

30. Entire Agreement

These Terms, the booking confirmation, the relevant itinerary, the Privacy Policy and any written special conditions form the agreement between you and the Company.

Where a trip-specific condition conflicts with these general Terms, the trip-specific condition will apply to that booking.

31. Contact Us

Questions about these Terms may be sent to:

STONE AGE ADVENTURES
Email: info@stoneageadventures.com
Telephone: +91 96 5550 1110

Booking Acknowledgement

By completing a booking, you confirm that:

  • You have read and accepted these Terms and Conditions;

  • The information you have provided is accurate;

  • You understand the nature and physical demands of the activity;

  • You have disclosed relevant medical information;

  • You understand the cancellation policy; and

  • You accept the ordinary and inherent risks associated with trekking and outdoor activities.